I went to collect it and drove home. Any help would be appreciated. They informed me the engine is full of metal shavings and need replacing. Hi Maryanne. You will need to work with the finance company, as ultimately it’s their car rather than yours at this point. I believe this warranty does not exist and the dealer doesn’t have a CCL licence either and has just pocketed this money. Any used car purchase by a private individual from a trader is covered by the Consumer Rights Act 2015, which gives you recourse to reject the car if it is not as described or is faulty. Please can you advise me what to do now? I spoke to “Motor Assured” and they added that what voids the warranty is what is modified from point of sale? Select online and book a test drive at a Spinny Car Hub near you. It’s drinking oil at a rate Opec might struggle to keep up with, 5 litres so far in just under 2000 miles also the horn doesn’t work, the dealer is saying the oil situation is acceptable and the horn must work as it passed its MOT? Belgium, Monday to Friday: 1 PM – 6 PM As of last Saturday 6th October 2018, the dealer have requested that I pay £100 for their accountant to dig out the invoice as it’s been over 2 years and they are archived it. I thought maybe they had left oil behind when doing oil change so figured a few days later that the smell would go. My question is, when does an EXTENDED warranty start. If the car is still under its new car warranty, you can take it to any of the manufacturer’s dealerships. Complete brake pad, brake disk and calipers failure for one. Hi Stuart, I bought a Demonstrator Ford Tourneo Connect car/van from Evans Halshaw in December 2016 with 1500 miles on the clock. Second Hand Car warranty and Used Car Warranties; Should I Buy a Used Car Without a Warranty? Seven months after purchase the engine seized and messaged the dealership who replied saying that it was public knowledge that this certain model of car is known for having those problems and newer models have had those faulty products changed. SEARCH USED CARS. I really do feel I’ve been had. If it’s a known fault, I’d suggest trying to find out whether other people have had any joy getting it fixed. 1. Hi Stuart, now about our car, Vauxhall Meriva. I was told to leave the car again with them. In this situation shall I keep both cars or what are my rights. All was going well until the 24th October when the engine management light came on with a number of other warning light. Any advice greatly appreciated. Hyundai proudly offers its five-year warranty with unlimited miles attached to it. So back to Ford I went who said no, it is still “clutch howl”. Rejecting a faulty car – what are your rights? now my car van has a major engine repair needed. Anyway, now that I have driven it for two weeks (not very regularly) there is a definite pattern to the smell. Or will I be forced to pay for the repair? I never received any paperwork of this extended warranty t+c’s. Hi, not about a car, but my son purchased a van on the 31st August this year and paid £3k for it from a dealer. 4 posts. I came across a fault and grandad the door handle b4 the car was unlockwd and it was open on further inspection the front won’t lock and the back door don’t open. Warranty covers full value of car £6990. I bought a second hand car in December 2016 couple weeks later the car stalled took it back to dealer he said couldn’t find the problem to bring it back if it happens again then the management light came on so he then had it for nearly a month he said it might be thermostat housing so changed that finely got my car back 3 days after my car stalled again he said to bring it back I then rejected the car I phoned the finance company they said I would have to get a diagnostic test to prove he couldn’t find the fault where do I go from here. Imagine a secondhand car that gives you the same peace of mind as buying brand new. My understanding of the consumer rights act is I have 30 days in which to reject the vehicle if fault (ie not as described) is found and receive a full refund. If you’re paying, you can have it repaired wherever you like. I had an mot done this week at another garage and the have found a leak in the exhaust which us causing the noise I have been hearing..Will I be covered under warranty to get this repaired? I rang the garage from my phone and they answered. Hi there my brother bought a 2011 Peugeot 508SW. Still have the ad claiming the car was immaculate, had been cherished, no expenses spared, etc. 1 YEAR’S ROADSIDE ASSISTANCE. Hi Stuart just after abit of advise I brought a car through a dealer on finance now I got 6 months warranty which has ran out I’ve had the car 9 months now only done 900 mile now the oil pump has gone timing chain is loose I don’t think that 900 mile is enough to warrant me being sold a good car what’s your thoughts. It doesn’t sound like the dealer is interested in playing fair. That doesn’t mean it’s impossible to reject now, but it is considerably more difficult. So i did change oil bit few days later problem got back.then he said to plug it in for diagnostic. Any other recommendations? When i do the service car was under warranty. If you are buying a used car, it can be confusing as to what to expect in terms of a used car warranty and what your rights are when something goes wrong. )I was just wondering if we had to insure the courtesy car ourselves, 2.) They have essentially admitted that I was incorrectly sold a product and blamed their system for not being sophisticated enough to pick up on a republic of Ireland address. If you’re buying or selling a hybrid Hyundai, there’s something else you should know. Hi, I bought a used Land Rover Discovery 3 2.7 hse, about 4 weeks ago and have had some faults with it. I then informed the dealer i bought the car before expiry of 30 days. If the problem is significant enough to render the whole car faulty, you may be able to reject it under the Consumer Rights Act. Now, the engine light has come on and the car is juddering. You are outside your six-month window where the Consumer Rights Act is on your side for rejecting the car, so your best bet is to make sure that the company is paying every penny of the engine repair work while the car is under warranty. I have a very similar problem. Andy007. If you have a manufacturer new car warranty and an extended warranty, the extended warranty will not usually apply (and the manfacturer one is better anyway). Wear and tear is always an factor because the car operates in a hostile environment, unlike a home entertainment system that lives in your nice, warm, dry lounge room. I bought a second hand car from an independent motor trader just over a week ago. Warranties - The Legal Requirements when Selling Second Hand Cars Under the Consumer Rights Act 2015, which came into force on the 1st October 2015, a car dealer will only get one chance to repair. took it to BMW as I had a service plan with them. Is there anything I can do about this? 6 weeks in, the car broke down and was towed to their garage. My question is, in the event that further repair is carried out and leaks still appear, what are rights to return the car? A used car warranty is usually far more restrictive than a new car warranty, so it won’t necessarily cover any fault on the vehicle. The van will be for personal use and for my work, it is a Vauxhall Combo. Our warranty gives you additional confidence and peace of mind when buying your next vehicle. If the clutch is still functioning correctly (apart from the noise) and gear selection is unaffected, it probably won’t be considered an acceptable reason to reject the car under the Consumer Rights Act. If it had happened to make the noise when I test drove it I would not have bought it. What will you advice in my case ? Hi Stuart, we just yesterday bought a used car from a trader. You will need to get a workshop to diagnose the problem before you can take any action. Collected a week later with MOT and no advisories. The car broke down in another town than where he lives and the dealers are saying he has to pay 40% of the work ? The trader must repair any faults covered during the warranty period in order to ensure the car is in a reasonable condition for its age. Hi Mandy. Hi Stuart, the cosmetic appearance of the car is not what I am grumbling about, it’s only a symptom of the car not being as advertised “immaculate”. Just noticed today that brakes are spongy having had trouble stopping quickly enough (at 30mph) and noticed a hissing sound when brake pedal is pressed. I can’t take the car without it being fixed so now I’ve got to pay for that too. In certain circumstances, you are entitled to a warranty at no extra cost when you buy a second-hand vehicle from: a licensed motor dealer; a licensed chattel auctioneer. I’d be calling BMW HQ to make complaint, and they should be able to find out what’s going on at the dealership. A warranty is a formal product, not a “gentlemen’s agreement”. If the dealer is not interested in repairing the fault, you may have the option to reject the car under the Consumer Rights Act. Mainly issues with the suspension. You should have a look at Skoda owners’ forums (or VW, Audi or SEAT forums, since they all use the same engines) to see if there are other owners who have had similar problems. However, you are covered by the Consumer Rights Act on the purchase of any new or used car. I have had the car 3 months and it has been issue after issue but the dealer want me to pay to get the car recovered by them after arguing my case they agreed to pick up but over a week later and not offering me a car to use in the meantime as I am to of work for 2 weeks in the meantime now as unable to get to work. The key thing to remember if you are considering rejecting a used car is that: “A car with a fault is not necessarily a faulty car” (The Car Expert, 2017). I would like to know what my rights are regarding this situation and how I proceed? Doing long journeys and being able to listen to podcasts and audiobooks is a key requirement for me, so in my mind, this is now a deal breaker and I’ve asked them for a refund. The Porsche Approved Warranty covers all components of your Porsche and offers the same level of service as our new car warranty. Told him what codes came up. The car was off the road for about 3 weeks. Case in point, hoping that you have power windows for your car. Sorry to inconvenience you, I hope you can help . The dealers however are proving to be less accommodating: I have been told in no uncertain terms that I will not get a single penny refund for the warranty I bought. I ordered recovery and took it to the trader. 23 replies 9.1K views SimplySound Forumite. I still don’t think I should pay anything and they haven’t specified how much there going to contribute to fees. Not being safe to drive, I had to arrange a recovery of the vehicle, at my expenses from Manchester to Coventry. does he have any rights through the finance company … or any rights anywhere else? And Trading Standards. Does the three-month warranty on secondhand cars cover everything? worst garage I have ever dealt with in 35 years. They have now had to take the car to a main dealer to have the faults rectified as they seem incapable of doing it (2/11/17). These are usually based on time or distance, whichever comes first (i.e. BTW never told us we were paying anything for the warranty but that it was included he even upgraded it as a gift but learned we paid 2000 for the warranty that only covers 3000 of repairs. I bought extended warranty for the car i bought in Dec to run once the manufacturer warranty ran out in July. If this is an issue that is affecting all Renault Scenic models, it’s not unusual for there to be a shortage of parts while the dealers fit replacements to potentially thousands of cars. The warranty expires in a week and the warranty company has not given written confirmation that they have voided my warranty under their geographical terms and conditions. Should I ask for a repair if the garage will or should I get a diagnostics check to show the garage exactly what the problem is? Had a car on finance with one mth warranty less than 3 months , 2 week in it had a fault place we got the car from fixed it again now a fault again car wont start are they still required to fix or not please help. Nissan Warranty; Special Financing; Vehicle Exchange Promise; Roadside Assistance; Free Courtesy Car; Nissan intelligent choice benefits . A diagnostic was carried out and it should up as issues with 2 cylinders. The car is under a third party warrantee but it doesn’t look like it’s a fault they cover. The garage is not willing to offer anything further. You are entitled to claim under the manufacturer's warranty - or you can rely on your statutory rights against the dealer. I have a few questions, please advise. Just need a bit of clarification if possible. I took the second option. Hi Daniel. Find the perfect next vehicle for you by browsing Day's Motor Group's extensive range of high quality used cars, on sale across South Wales He then stopped talking (pretending the phone line was disconnected) and when I rang back, he answered and messed around by hitting buttons on the keypad(? For more information, have a read of our guide to rejecting a car. It’s also entirely possible that the alarm was fitted afterwards by an aftermarket outfit, and is causing a problem in the car’s wiring. I did not sign anything, even an agreement, but I have a receipt which tells me that I have only 2 weeks warranty. EH say that as it is out of warranty it’s not their problem. I want to cancel the warranty but the provider company told me I need to request the cancellation from thr dealership as I bought the product directly from them. I don’t have the remainder out of pocket for the engine that the warranty don’t cover. This warranty can be transferred between owners too, so … This means you can drive with confidence, knowing you’re protected against the unlikely event of any mechanical failure. Who should have to pay for this since it’s within 6 months ? I heard a clunking noise so booked it in at the place where I brought it from on 03/07/2019 who confirmed that it was the droplinks and they will replace them when they get the part under the manufactury warranty. I am not satisfied that they have simply refunded the amount they received and washed their hands of the problem which will no doubt cost more to repair than they have refunded. They’ve well and truly had me over. I bought a Ford Fiesta from an approved used car Ford dealer under 3 years ago. When purchasing the car, I questioned a funny sound the clutch was making but was told it needed some lubricant and it’s fine. It was advertised with a 3 month warranty and the dealer said his garage will fix it but not for another 4 weeks and he claims it’s a £200 refurbishment fix whereas a local garage I have spoken to said it’s a whole new part for £1000. We are now 6/7 months down the line and it’s encountered a problem with the intake manifold which will cost about £600 to replace. Subject to terms and conditions. As i had built the case around mis selling. What way should I approach this again with them? I purchased a 3-year-old Nissan Leaf in March 2017 from a main Nissan Dealer. I have to change a tyre and car is ready for driving. No idea what the dealer is talking about when he is saying that it doesn’t matter because it happened at home. As it is still under Ford warranty I took it back to them to see if they could fix it. Therefore you should be eligible for a full refund. The trader then repaired or as a later discovered bodged up the door which was due to something electrical in the central locking. International roadworthiness research shows that once a car is more than six years/100,000km old, you can expect major items to need attention. Hi Dawn. Peter Ashurst. I am looking at a £700+ repair bill for faulty fuel injectors, where do I stand with this? I purchased my Fiat 500X new on June 2016 on a fianance agreement over 4 years and then at the end there will be an additional payment to purchase the car. I bought a warrant which ran out 12 days ago for a used car form Arnold Clark. After that, you will have to try and show that the dealer was operating fraudulently by pretending to be a private seller. But my friend wants his money back and they can have the car back ? In terms of trying to get any money back or being able to reject the car, you’re probably going to need some professional legal assistance to work through all the paperwork you have from the original dealership and Vauxhall. AA Cars helps you not only find your next car but makes sure that you buy with confidence too. Hi Stuart I recently bought a car in the UK and had it collected and brought to ROI. Whilst left paying monthly payments on a car i can not use due to no fault of my own I feel very angry and frustrated. Because it has been so hot recently I have only used the aircon and when I picked up the car it was sat in the sun so any air coming through the dashboard would have been heated up anyway. Hi Rachel. Hi Chris. I think you’ll need to get some formal legal advice, especially if the dealership is engaging its own lawyers. All Approved Used Volkswagens come with a warranty 2 , so whatever your budget, you can relax in the knowledge that you are covered. They’ll need to give you a better description than ‘knackered’ to help you know how to proceed. In this article, we will look at the different types of warranty offered on a used car and what protection you can expect – even if the car is sold without any used car warranty at all. We drove back there and while there the mechanic said it needs a new fan motor which has to be ordered and so will need the car for a day so we left leaving the car with mechanic. We bought a 2007 Skoda Octavia Auto estate 68k miles within the last month. I had agreed with the dealer at the garage that the car would be fixed prior to it being delivered to my house. At one end of the spectrum, you will have cars advertised as still being covered by their new car warranty, while at the other end you will see cars being advertised and sold with no warranty given at all. Disgusted. FSH and good MOT history, so I trusted it, but they didn’t allow a test drive (blamed Covid). Of course the thought of buying a used car is not always as attractive as that of buying a new one, but there are many advantages to used cars: You can afford a higher spec'd model with more luxury or performance. If it’s not fixed, you can then proceed to final rejection. Hi William. Unfortunately, the best advice is that you should have refused to take delivery of the car if the work hadn’t been done…. Should I complain verbally or write a letter to general manager? However, I am worried that this change to the exhaust would void my extended warranty as it states in the fine print that any modifications from the manufacturers specifications would do so? He said he can pay maximum 300£ as a contribution. Frequently Asked Questions. I had a new power steering pump fitted 18 months ago, I’ve only done 4,000 miles in that time and I’ve been told by the garage that fitted 18 months ago I need a new, I have had no symptoms of any problems with the steering. What can I do? It’s a 2013 Vauxhall Antara with 91.5k on the clock. so then after having the car more then a month they call me and tell me that a bank couldnt finance me. If the car is still under its new car warranty, I’m surprised that a Ford dealer hasn’t been happy to fix it under warranty. If it was a private sale and your advert described the car honestly to the best of your knowledge, there’s nothing that the buyer car really do other than keep annoying you. Service book indicates that next service is due in Feb 2019 however when i checked DVLA records it was showing that car service is due on July 2018. A warranty could protect you if your used car needs work so you can get it repaired without expensive bills. They said they could not find a problem so they brought it to main dealer. Hi William. Where do I stand on this? Compare policies that have a claims limit that covers your second hand vehicle. About 2 weeks later it started to intermittently make a horrendous horn like sound when setting off in first gear or whilst in reverse. Get proper answers and ask for a copy of that booklet before you agree to buy the car. This was written on top of the invoice for the car but no official warranty paperwork was given to me or an itemised list of what major faults would be. Clearly, the garage you are using doesn’t know how to fix the problem. You need to read the warranty paperwork to find out exactly what’s covered and who is providing the policy. It is now just under 4 years old with 48,000 on the clock. What sort of filter are they telling you is the problem? © 2020 – Immediate Network Limited. More car buying advice, information and news from, How to quickly and effectively demist your car windscreen. Many thanks for your advice on this. It had 8000 recorded miles, and came with a manufacturers warranty. Unless there is clear evidence of the manufacturer cheating or breaking the rules (like Volkswagen’s Dieselgate scandal), there’s rarely assistance on offer once your warranty has expired. There were a couple of issues I highlighted at the time of purchasing the vehicle which were shrugged off as “the vehicle needs a good run”. Even though i was told i could cancel by the sales rep at the dealership! I appreciate that neither of the issues stop me from driving the car but I am worried about breathing in the exhaust fumes. they were just going with the assumption that it was to do with dpf. Hi Veronica. Depending on the policy of the selling garage, used cars are sometimes sold with a warranty as part of the deal. Other ‘aftermarket used car warranties’ vary in terms of the length of cover offered, the type of protection, and the cost. VW dealership took it in under warranty and carried out investigation work, replaced the sunroof carriage and carpets throughout the vehicle. If the car is still under new car warranty, you really want to be getting the best level of repairs possible while the manufacturer is still paying. Your chances of success may not be great, however. Hi Stuart The car is being repaired by dealer at the moment for faulty chain issue. Sounds like they’re doing what they should be doing. This is enforceable, unlike the new car warranty, as the warranty is not actually provided by the manufacturer. so the car rolled down on the hill. I am a self-employed electrician, not strictly a business (as in not a Ltd company), am I still covered by consumer rights? This cover will be reasonably extensive, last for twelve months, with realistic claim limits, but it won’t cover parts that fail due to wear and tear and this is where most claims arise. I’ve asked the dealer specifically about wishbones and suspension in general and assured me its been checked. They have provided me with a hire car at their cost but im still not happy with the fact that this has happened? Spoke to the reputable dealer and told the same. You can enter your income and have online search results with the level of your income. its undrivable at the moment as its become a hazard. During that time needed somethings done and the dealer fixed them (although still waiting for a piece ) . Hi At first they jumped straight on about warranties etc and that under terms i should have driven to them. I have taken it back again on 15/07/2020 which has cost £187.00 which is a total of £415.00 of repairs. The car is not even 5 years old and has only done 65,000 miles. 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